User privacy policy

Update:2024-03-11

Effective:2024-03-11


To protect user personal information, Lanying IM may collect and use your relevant information when users use the products or services of Beijing Maxin Topology Technology Co., Ltd. (Registered Address:Room 970, No. 11, Zhongguancun South St, Haidian District, Beijing;Office Address:B3-F4 Zhaowei Industrial Park, No. 14 Jiuxianqiao Road, Chaoyang District, Beijing ;Info Protection Tel:400-666-0162;hereinafter referred to as "Maximtop" or "we" or "us"). All details about how we collect, use, store and share this information, and the ways we provide you with access to, update, control and protect this information are transparent in this Privacy Policy. This Privacy Policy is closely related to Lanying IM services you use, please read it carefully and make your appropriate choices based-on it when necessary.

By using or continuing to use our services, you consent to our collection, use, storage and sharing of your information in accordance with this Privacy Policy.


I. Information we might collect

The following information about you may be collected, stored, and used when we provide services. Without this relevant information, you may not be able to register as our user, enjoy some of our services, or even if we can continue to provide you with some services, the intended effect of the services will not be achieved.

1. Information you provide

  • The personal information, such as phone number,email and bank card number , that you provide to us when registering our account or using our services;
  • The shared information you provide to other parties through our services, and the information you store when use our services.
  • 2. Your information shared by other parties

  • Shared information about you when other parties use our services.
  • 3. We have direct access to some of your information; we may collect the following information when you use our services:

  • Your log information, system may get cookies and web beacon when you use our service Or other technical information that collected automatically, including: Device or software information, such as configuration information provided by your mobile device, web browser, or other programs you use to access our services, your IP address, and the version and device ID used by your mobile device;
  • Information you search and browse when using our services, such as web search terms you use, url addresses of social media pages you visit, and other information and content details that you browse or request when using our service;
  • Information about mobile applications (APPs) and other software you have used
  • The information about your communication through our services, such as the account number you have communicated with, as well as the communication time, data and duration;
  • The information (metadata) that you share through our services, such as the date, time, or location of a shared photo or video taken or uploaded. Location information refers to the information we collect about your location when you turn on the device location function and use our location-based related services, including: When you use our services from a mobile device with location function, the location information collected through GPS or WiFi;
  • Real-time information provided by you or other users containing your geographic location,such as information about your region contained in the account information you provided, shared information uploaded by you or others showing your current or former geographic location, such as geo-tagged information contained in shared photos; You can stop our collection of your geographic location information at any time by turning off the location function.

  • II. How we might use this information

    We may use the information gathered in the course of providing you with services for the following purposes:

    1. Used for authentication, customer service, security, fraud detection, archiving and backup purposes to ensure the security of our products and services to you;

    2. Used to help us design new services and improve existing services;

    3. Used for better understanding how you access and use our services to respond your needs, such as language settings, location settings, help services and instructions, or otherwise respond to you and other users of our services;

    4. Used for software certification or software upgrade management; Let you participate in the investigation of our products and services.

    5. In order to give you a better experience, improve our services or other uses you agree to, we may use the information collected through one/some of our services for our other services in a pooled way on the premise of complying with relevant laws and regulations. For example, information gathered when you use one of our services may be used in another service to provide you with specific content, or to show you non-universally pushed information that is relevant to you. You can also authorize us to use the information provided and stored by that service for our other services if appropriate options available.


    III. How you can access and control your personal information

    We will make every possible technical effort to ensure that you can access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting, and deleting your personal information, we may require you to authenticate to secure your account.


    IV.Presonal Information Collected

    Lanying IM provides a demo app for developers to try out. If you are using the Lanying IM app or redeveloping based on its source code, please note that we may also collect the following information:

    (1)When you use Lanying IM Services, we collect your user's nickname, avatar, and UserID. If you don't provide this information, you may not be able to use all Lanying IM Services normally.

    (2)When you use Lanying IM Services, we store your user's message data.. If you don't agree to store such messages, you may not be able to use all Lanying IM Services normally.

    (3)When you use Lanying IM Services, we will collect SDK log information, including SDK version number, user Token, APPID, error code of API call, and error code of connection failure. The purpose of collecting this information is to solve the problems you may encounter when using the IM service of Lanying. Without this information, troubleshooting will be hampered.

    (4)For demonstration purposes, we have developed the Blue Oriole IM mobile client software, and it has been open sourced. If you use this App or refer to its code, we may also collect the following information: OS version, app package name, screen size, OS name and version number, time zone, language, network type (WIFI, 5G, 4G, 3G, 2G, etc.), App version number, device model, mobile network operator and other terminal equipment information. This information is collected for your users to use our services normally and to help us continuously improve our services.

    (5)If you need to delete the account registered by Lanying IM App, you can navigate to "Settings-Delete Account" on it. Note: This function will clear all your data on the Lanying IM platform, and it cannot be restored.

    (6)Our company will provide certain user information to partners who cooperate with us to provide you with products and services, or help our company marketing; our company will share some information with third parties for the purpose of improving our products, services and advertising. But our company will not provide information to third parties for marketing purposes, and certainly not sell user information.

    (7)By agreeing to or using these Terms of Privacy, you agree to use and disclose your personal information in accordance with the following terms.

    (8)Username and password: You need to set a username and password to identify you when you register. You can only use this account through the password you set. If you disclose the password, you may lose your personally identifiable information and may lead to adverse legal consequences for you. If the account and password are potentially or actually endangered for any reason, you should contact our company immediately, and our company will not be responsible for this until our company takes meastures.

    (9)Registration information: When you register your account, you should provide our company with the name, address, phone number and email address of your business or organization, etc., in order to provide targeted services to you. You understand and agree that our company will inform you of this information through your email address.

    (10)Bank or Alipay account information: If the services provided by our company require you to submit your bank or Alipay account information, our company will strictly fulfill the relevant confidentiality agreement after the corresponding information received.

    (11)According to relevant laws, regulations and national standards, we may collect and use your relevant user information without asking your authorization and consent in the following situations:

    1)Directly related to national security, national defense security and other national interests;

    2)Directly related to major public interests such as public safety, public health and public knowledge;

    3)Directly related to criminal investigation, prosecution, trial and sentence enforcement;

    4)In order to safeguard the life, property, reputation and other major legitimate rights and interests of your users or other individuals, but it is difficult to obtain the consent;

    5)Disclosed to the public by yourself;

    6)Collecting user information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

    7)Necessary for signing and performing the contract upon your request;

    8)Necessary to maintain the safe and stable operation of the provided product or service, such as detecting and handling faults of the product or service;

    9)Necessary for legitimate journalism;

    10)When it is necessary to carry out statistical or academic research in the public interest and provides academic research or description results to the outside world, the user information contained in the results is de-identified;

    11)Other circumstances specified by laws and regulations.


    V. The purpose and use of the applied permissions

    When you use this product, in order to provide you with services and protect your account security, we will access your permissions including but not limited to the following permissions:

    Permissions and their purpose:

    Permission Purpose Optional/Mandatory Platform
    Camera Permission Required for sending image-based messages Optional Android, iOS
    Storage Permission Used for storing images and files users need Optional Android, iOS
    Location Permission Necessary for sending location-based messages Optional Android, iOS
    Phone Info Permission Used as a unique device identifier for multi-device login Mandatory Android
    Recording Permission Used for sending voice-based messages Optional Android, iOS
    Network Permission Required for networking functionality Mandatory Android, iOS
    Network State Permission Used for automatic reconnection during network state changes Mandatory Android, iOS
    Wi-Fi Permission Used for automatic reconnection during network state changes Mandatory Android, iOS
    SD Card Read/Write Permission Used for storing images and files users need Optional Android
    Modify System Settings Permission Used for modifying system language settings Optional Android
    Call Permission Allows users to contact Bluebird IM customer support Optional Android, iOS

    VI. Information sharing list with third parties:

    For the development and safe and stable operation of Lanying IM, we may access software development kit (SDK), application programming interface (API), plug-ins or codes provided by partners to implement specific features.

    We will conduct strict security monitoring on the codes of the partners who obtain information to protect data security.

    We list the partners we access. Please refer to the privacy policy or service agreement of partners.


    Mi PUSH (Android only)

    Personal information collected:device identifiers (such as Android ID, OAID, GAID), device information

    Purpose:message push

    Third-party entity:Beijing Xiaomi Mobile Software Co., Ltd.

    Collected by: SDK

    Official website: https://dev.mi.com/console/appservice/push.html

    Privacy Policy: https://dev.mi.com/console/doc/detail?pId=1822


    HMS PUSH (Android only)

    Personal information collected:App basic information, in-app device identifier, device hardware information, system basic information, and system setting information

    Purpose:message push

    Third-party entity:Huawei Technologies Co., Ltd.

    Collected by: SDK

    Official website: https://developer.huawei.com/consumer/cn/doc/app/20213

    Privacy Policy: https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/privacy-statement-0000001050042021


    OPPO PUSH(Android only)

    Personal information collected:Device identifiers (such as IMEI, ICCID, IMSI, Android ID, GAID), application information (such as application package name, version number and running status), network information (such as IP or domain name connection results, current network type)

    Purpose:message push

    Third-party entity:Oppo Guangdong Heytap Technology Co. Ltd.

    Collected by: SDK

    Official website: https://open.oppomobile.com/wiki/doc#id=10194

    Privacy Policy: https://open.oppomobile.com/wiki/doc#id=10288


    VIVO PUSH(Android only)

    Personal information collected:device information

    Purpose:message push

    Third-party entity:Guangdong Tianchen Network Technology Co., Ltd. and the company that will be transferred to operate the vivo open platform in the future

    Collected by: SDK

    Official website: https://dev.vivo.com.cn/documentCenter/doc/366


    Flyme PUSH(Android only)

    Personal information collected:Device identifier (such as IMEI, MEID, hardware serial number/Serial), device MAC address, location information (such as GPS), WLAN access point (such as SSID, BSSID)

    Purpose:message push

    Third-party entity:Zhuhai Meizu Communication Equipment Co., Ltd. ; and its affiliates (referred to as Meizu), and partner companies that have established cooperation with Meizu

    Collected by: SDK

    Official website: https://open.flyme.cn/

    Privacy Policy: https://www.meizu.com/legal.html


    Testin(Android only)

    Personal information collected:Device information, network connection information, network status information, domain name server address, APP version number, WIFI status, error log

    Purpose:Collect app crash information to debug software failures

    Third-party entity:Beijing Networkbench Inc.

    Collected by: SDK

    Official website: https://www.tingyun.com

    Privacy Policy: https://www.tingyun.com/legal-declaration


    WeChat SDK

    Personal information collected:Device information, network connection information, network status information, storage information, IMEI

    Purpose:Login via Wechat OAuth2 service

    Third-party entity:Shenzhen Tencent Computer System Co., Ltd.

    Collected by: SDK

    Official website: https://www.tencent.com/

    Privacy Policy: https://www.tencent.com/zh-cn/privacy-policy.html


    VII. Information security

    We retain your personal information only for the period necessary for the purposes stated in this Privacy Policy and for the period required by laws and regulations. We use various security techniques and procedures to prevent loss, improper use, unauthorized viewing or disclosure of information. For example, in some services, we will use encryption techniques (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and various malicious means that may exist, in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always ensure 100% security of information. You need to understand that the systems and communication networks you use to access our services may have problems due to circumstances beyond our control.


    VIII. Scope of Privacy Policy

    This Privacy Policy applies to all of our services except for certain specific services. Please note that this Privacy Policy does not apply to information collected by third-party services (including any third-party websites) accessed through our services, nor information collected through other companies and institutions that advertise in our services.


    IX. Policy change

    We may amend the terms of this Privacy Policy as and when appropriate, and such amendments form part of this Privacy Policy. If such amendments result in a substantial diminution of your rights under this Privacy Policy, we will notify you by prominently posting on the home page or by sending you an email or otherwise before the amendments take effect, in which case you agree to be bound by this revised Privacy Policy if you continue to use our services.